Privacy Policy

AuroraBets takes the handling of member information seriously. This page sets out what data may be collected when members use the platform, why it is needed, how it is used and what protections are in place.

Scope

This Privacy Policy applies to all members who access AuroraBets services, including website visits, account registration, deposits, withdrawals, support interactions and app use. By using the platform, members agree that personal information may be handled as described here.

What We Collect

AuroraBets collects two types of information: what members provide directly, and what is gathered automatically through platform use.

Direct information includes registration details such as name, date of birth and contact information, along with payment details, transaction records, verification documents and communications with the support team.

Automatically collected information covers technical data including IP address, device type, browser, session activity and usage patterns generated during platform interactions.

Why We Collect It

Information is collected to run the platform properly. In practice, that means processing account registrations, verifying identity, handling deposits and withdrawals, detecting and preventing fraud, providing support, and keeping the platform secure and functioning.

Where members have opted into promotional communications, information may also be used to send relevant bonus updates and offers.

AuroraBets does not sell member data. Information may be passed to payment processors handling transactions, technology providers supporting platform infrastructure, and professional or legal advisers where operationally or legally required.

Third parties who receive member data are expected to handle it appropriately and use it only for the purposes for which it was shared.

Security

AuroraBets applies technical and administrative controls to protect member information. Account activity and platform systems are monitored for unusual behaviour. Access to personal data is restricted to staff with a genuine operational need.

Members share responsibility for account security. A strong, unique password and careful handling of login details reduce the risk of unauthorised access. Any suspected account compromise should be reported to support immediately.

Cookies

Cookies and similar tools are used to maintain sessions, remember preferences and gather anonymised performance data. Essential cookies are needed for core platform features. Members can manage cookie preferences through browser settings, though doing so may affect how parts of the platform work.

How Long We Keep Data

Member information is kept for as long as the account is active and for a reasonable period afterward to support security reviews, dispute resolution and any applicable obligations. Transaction records may be held longer where operationally or legally necessary.

Member Requests

Members can contact AuroraBets to ask what information is held on their account, request corrections to inaccurate data, or update communication preferences. Requests to close an account or ask about data retention can also be submitted through the support team.

Changes to This Policy

This Privacy Policy may be updated when the platform changes, when legal requirements shift, or when security practices are revised. The current version on the website replaces all previous versions. Checking this page periodically keeps members informed.

Contact

Privacy questions and data-related requests can be directed to the AuroraBets support team through live chat, available around the clock on the platform.